Search Building User Guides and Tenant Handbooks
Building user guides and tenant handbooks contain practical information about how the building operates, from opening hours and emergency procedures to service charge details and fit-out requirements. PM Assist makes these guides searchable, helping you answer occupier queries instantly.
What Building User Guides Contain
Building user guides — sometimes called tenant handbooks or occupier guides — provide practical information for everyone who uses the building. They typically cover emergency procedures, access and security, environmental controls, waste management, loading bay procedures, fit-out guidelines, and key contact information.
These guides are produced during building handover or when tenants first occupy the space. They are important reference documents but are often forgotten or difficult to find when the information is actually needed.
Answering Occupier Queries Faster
Building managers and property managers regularly receive queries from tenants and occupiers about building procedures and facilities. PM Assist allows you to search the building user guide and answer these queries immediately, rather than looking up the answer manually or guessing.
For example, if a tenant asks about the loading bay booking procedure, the recycling arrangements, or the after-hours access process, you can search PM Assist and provide a source-cited answer directly from the building user guide.
- Answer tenant queries instantly from the user guide
- Search emergency procedures and contact information
- Find fit-out guidelines and building specifications
- Locate building management procedures and policies
Keeping Building Information Accessible
Building user guides are living documents that should evolve as building procedures change. PM Assist provides a searchable interface to the current version, ensuring that the information provided to occupiers is always based on the latest guide.
For multi-tenanted buildings, having searchable building user guide information also supports the helpdesk function, enabling front-of-house and reception staff to answer building-related queries accurately and consistently.
Frequently asked questions
Make Your Building User Guide Searchable
Upload your building user guides and tenant handbooks. Answer occupier queries instantly with AI-powered search.
- Upload and organise building documentation
- AI-powered search across all your manuals
- Source-cited answers for every query
- Team collaboration and access control
- No credit card required to start